Welcome to Shep TV!
10,511 views 7 years ago
Since I was 16, I've recognized the value of customer-focused business. Welcome to my YouTube Channel: I'm here to teach you how to be amazing. Feel free to subscribe. You can also visit me at https://hyken.com I've built my career off of researching and speaking about the benefits of customer service, and am now internationally recognized as a customer service expert, keynote speaker and New York Times and Wall Street Journal best-selling author. This channel is loaded with various tips and strategies on how to make customer service a differentiating competitive advantage. It will make or break your success. Companies like Uber, Amazon and Apple have all done it -- and so can you. Watch the first video, the cab driver story, a great first example of AMAZING customer service. Be sure to subscribe and feel free to share these videos -- and you can even use them as motivation in your workplace or organization. My new TV show, Be Amazing or Go Home, https://hyken.com/beamazingtv/, shares how organizations should keep up with 21st-century customers, like how to strengthen your brand and become more convenient. Thank you for stopping by and remember to always be amazing! Go to http://www.Hyken.com to learn more. Or connect with me below! Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Twitter: http://www.twitter.com/Hyken
Learn more about Shep at https://www.Hyken.com. Shep Hyken is a customer service and customer experience (CX) expert, an award-winning keynote speaker and New York Times and Wall Street Journal bestselling author. He combines important must-have information with his high-energy, entertaining and motivational style to create exciting and memorable presentations for the audience. Working with a variety of clients such as Anheuser-Busch, IBM, Oracle, SAP, American Express, and the International Franchise Association, just to name a few, Shep travels around the world to teach organizations how to deliver an amazing experience for both customers and employees. Shep has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the professional-speaking industry. https://hyken.com
As a Forbes contributor and weekly blog writer of the Shepard Letter, Shep pairs his written content with supplementary videos. These videos make great workshop material and can be shown at any office meeting for motivation.

Corporate Gifting Mistakes to Avoid

Shep Hyken: Customer Service & CX Expert
58 views2 weeks ago

Stop Customer Complaints Before They Happen

Shep Hyken: Customer Service & CX Expert
130 views3 weeks ago

5 Customer Service Farces You Must Avoid

Shep Hyken: Customer Service & CX Expert
133 views1 month ago

The Enemy of Great Customer Service Revealed

Shep Hyken: Customer Service & CX Expert
598 views1 month ago
Companies that don't keep up with the demands of 21st century customers are doomed to die. To survive, call in the expert: Shep Hyken, a world-renowned business coach and customer service savant. Filled with customer experience tips, up-and-coming technology to take note of, and interviews with other business gurus, this show helps both individuals and organizations alike to become amazing. Do you want to know what it takes to be amazing? Shep has your answer. Tune into "Be Amazing Or Go Home!" Now available on Amazon Prime (Included with your Prime Membership). Visit https://hyken.com/beamazingtv for more.
Check out the trailer for Shep Hyken's newest customer service and experience book, “I’ll Be Back: How to Get Customers to Come Back Again and Again.”

I'll Be Back Book Trailer by Shep Hyken

Shep Hyken: Customer Service & CX Expert
778 views3 years ago
👉 Watch more of THE SUPER AMAZING SHOW on https://hyken.com/superamazingshow/ I am SUPER excited to share this AMAZING announcement! Starting this January, Brittany Hodak and I will share tips on becoming more customer-centric, cultivating a relationship that will make your customers come back again and again, creating super fans of your business, and so much more! Tune in to The SUPER AMAZING Show every week, starting January 2, 2024, for quick, actionable tips for your team!

Turn Delays Into Loyalty

Shep Hyken: Customer Service & CX Expert
7 views16 hours ago

How Many Chances Do Customers Really Give You?

Shep Hyken: Customer Service & CX Expert
27 views7 days ago

3 Customer Service Phrases You Must Stop Using

Shep Hyken: Customer Service & CX Expert
91 views2 weeks ago

Clarity in CX: The Key to Customer Happiness

Shep Hyken: Customer Service & CX Expert
47 views3 weeks ago

Customer Experience: A Way of Life

Shep Hyken: Customer Service & CX Expert
31 views4 weeks ago
Shep Hyken gets with various business gurus to talk about strategy, customer service, branding and much more!
Welcome to this Customer Service Week 2023 playlist featuring two of the brightest minds in customer service and customer experience, Brittany Hodak and Shep Hyken! These videos are dedicated to celebrating the art of customer service and enhancing your customer experience skills. In this playlist, you'll find insightful discussions, expert tips, and real-world examples that will inspire you to take your customer service game to the next level. From understanding the origins of Customer Service Week to exploring the latest trends in customer experience, Brittany and Shep have you covered. Join us as we dive into topics like creating exceptional customer experiences, building customer loyalty, and unlocking the secrets to customer service success. Whether you're a business owner, a customer service professional, or simply someone who values outstanding service, this playlist is packed with valuable insights and actionable takeaways. Don't miss a single video in this series! Make sure to hit that 'Subscribe' button to stay updated with the latest uploads. Engage with us in the comments section to share your thoughts, questions, and personal experiences related to customer service. Thank you for choosing to celebrate Customer Service Week with us and Brittany Hodak and Shep Hyken. Let's make this week a memorable and educational experience together!